Shipping policy

Shipping cost and time will vary depending on your location, but on average it takes about 7-20 days. FREE SHIPPING on orders of $300 or more At en.zagonbrand.com .

You will receive an email with tracking information once your order has shipped.

All orders are checked before shipping and carefully packaged for safe delivery and integrity. We love to give our client a good emotions, because or goal is not to sale product, but to make a happy, creative and special community, so we send our products in special boxes, which are limited with our designs, every month we drop a new package design, you can check the box information in the cart page, it will be add automatically after adding a products to the cart (Box will be add if the cart amount total is more than 50$). The Boxes quantity is depends on how many products fit in there (Usually it is 1 box for 1 hoodie, 2 boxes for 2 hoodie and so on)

Production time may take up to 12 business days, during which time the order will be manufactured and shipped to the address you specified.

Incorrect Addresses

Please make sure your shipping address is correct before placing your order. In case the package is sent back to us, we will notify you of the incorrect address. Be sure to choose the right address, right postal code and check if all your information are Filled in English. To change wrong details after placing an order, write us on in Instagram or on email info@zagonbrand.com

The customer is responsible for reshipping costs for incorrect addresses. 

Returns & Replacements

At ZAGON, we want you to be 100% satisfied with your purchase. If you receive an inccorect item, or damaged goods we will exchange the item(s) accordingly. In order to satisfy your return,please contact us via email at info@zagonbrand.com

RETURN POLICY

All returned items must adhere to our return policy for a refund to be processed:

– Items must be unworn, unused, unwashed and in the original condition received.

– Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.

– Footwear must be returned in the original box provided, and packaged inside a protective shipping box.

– Return requests must be submitted within 14 days of the receiving date, and item(s) must be shipped back within 3 days of an approved request.  Items that do not comply or are sent outside of this window are subject to refusal and may be sent back to you.

REFUNDS

Please allow up to 10-14 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund.  Refunds will be issued to the original payment method, excluding original shipping charges.

If you believe you have received a damaged or defective itemplease reach out to info@zagonbrand.com, and our Customer Care team will be happy to assist.