Exchange and return

with ZAGON, we want you to be 100% satisfied with your purchase. If you receive an inccorect item, or damaged goods we will exchange the item(s) accordingly. In order to satisfy your return,please contact us via email at info@zagonbrand.com

RETURN POLICY

• All returned items must adhere to our return policy for a refund to be processed:
• Items must be unworn, unused, unwashed and in the original condition received.
• Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
• Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
• Return requests must be submitted within 14 days of the receiving date, and item(s) must be shipped back within 3 days of an approved request.  Items that do not comply or are sent outside of this window are subject to refusal and may be sent back to you.

REFUNDS

• Please allow up to 10-14 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund.  Refunds will be issued to the original payment method, excluding original shipping charges.
• If you believe you have received a damaged or defective item , please reach out to info@zagonbrand.com, and our Customer Care team will be happy to assist.